Mobile / App
At n8qv, we collect and use your information only to keep your account running — from wallet transactions through Nagad, Rocket, and Upay to your session history on mobile. What we do with your data, and what choices you have, is laid out here. Access to this platform depends on your local law and eligible regions.
This policy describes how n8qv collects, stores, and uses personal information when you open an account, make a deposit or withdrawal, or contact support. The information we collect falls into two broad categories: account data you provide directly — such as your name, contact details, and payment method — and activity data generated when you use the platform, including session logs, device type, and transaction records tied to your Nagad, Rocket, or Upay wallet. We use this information to verify your account, process transactions, respond to support requests, and keep the platform running correctly on your device. We do not sell your personal data to third parties. Where we share data — for example, with payment processors handling your Nagad or Rocket transfer — it is only to complete the service you requested. Data retention follows the period required to maintain your account and meet any applicable legal obligations in your jurisdiction. You may request a review of your stored data or ask us to correct inaccurate details at any time through the support routes listed on this page. Availability of this platform and the rights described here depend on your local law and eligible regions.
Nagad wallet transactions are processed through the payment provider. Only the data needed to complete your transfer is shared with them.
Rocket payment records are retained as part of your account transaction history. You can review these in your account area.
Upay activity linked to your account follows the same data handling rules as other wallet methods on the platform.
Login history, device identifiers, and session data are stored to support account continuity and respond to any access queries you raise.
Not every interaction with n8qv falls under the same rules. This section clarifies what is and is not covered so you know exactly where this policy applies and where separate terms or third-party policies take over.
Covered. Any data collected when you log in, verify your identity, or manage your account settings falls within this policy.
Covered for the data we handle. When you transact via Nagad, Rocket, or Upay, the portion of data processed by those providers is governed by their own privacy terms.
Covered. Session data, page visits, and device information collected while you browse the lobby or game pages are handled under this policy.
Not covered here. Links to external sites, payment provider portals, or any service outside n8qv operate under their own privacy policies, which we do not control.
You have practical choices about the data n8qv holds on your account. These are not abstract rights — each one maps to a real step you can take. If you want to see what information is stored against your account, you can request a summary through our support channel. If any detail is wrong — a contact number, an email address, a wallet identifier — you can ask us to correct it and we will update the record. If you have a question about how a specific piece of data is being used, raise it with support and we will give you a clear answer. Requests are handled in the order they arrive; we do not set a fixed response window, but we aim to acknowledge every request promptly. Your eligibility to exercise these rights may depend on your local law and the region from which you access the platform.
Contact support to request a summary of the personal data held on your account, including transaction history and login records.
If your contact details or wallet information are recorded incorrectly, submit a correction request through the support channel and we will update it.
Not sure why a particular piece of information was collected or how it is used? Ask support directly — we will explain the specific purpose.
For any privacy-related action that requires account-level access, reach support through the routes listed on this page.
If you have a question about this policy, want to exercise a data right, or need to report a concern, use the support routes published on the n8qv site. We do not publish contact details here that are not also visible in your account area.
Open the chat widget from any page on the site. Available directly from your mobile browser without leaving your session.
Send your privacy query or data request to the support email address listed in your account settings under the help section.
The help section inside your account covers common privacy questions and links to the correct form for data requests.
We apply standard security measures to protect the data stored on your account. Sessions are encrypted in transit, and access to account records is restricted to the processes that need them to function.
We use cookies to keep your session active across pages and to remember your device. You can manage cookie preferences through your browser settings, though some features require session cookies to work.
Your account is protected by the login credentials you set. We do not store payment PINs or wallet passwords. If you suspect unauthorised access, contact support immediately through live chat.
We keep your account data for as long as your account is active and for any period required by applicable law. When data is no longer needed, it is deleted or anonymised.
If this policy changes in a way that affects your rights, we will update the page and note the revision date at the top. Continued use of the platform after a change means you have seen the updated terms.
These are the questions we hear most often about how your data is handled. If yours is not here, reach support through live chat or the help centre in your account.
We collect the details you enter during registration — name, contact information, and the wallet method you choose, such as Nagad or Rocket. We also collect device and session data automatically when you use the platform. This is used only to run your account and process transactions.
We share data only where it is needed to deliver the service — for example, passing transaction details to Nagad, Rocket, or Upay to complete a payment. We do not sell your personal data. Third-party providers handle only the data required for their specific function.
Contact support through live chat or the email address in your account settings and request a data summary. We will pull together the records held against your account and share them with you. Your right to access this data may depend on your local law and eligible region.
Yes. If any detail on your account is wrong — a contact number, email, or wallet identifier — raise a correction request with support. We will update the record once we have verified the change. Use the live chat or help centre to start the request.
We retain your data for as long as your account is active and for any period required under applicable law in your jurisdiction. When data is no longer needed for either purpose, it is deleted or anonymised. Specific retention periods depend on the type of data and local legal requirements.
Contact support immediately through live chat — it is accessible from any page on the site without leaving your session. We will review the login history on your account and advise on the next steps. Do not share your login credentials with anyone.